Privacy Policy
Last updated: July 2024
Introduction
Karen Klein, LCSW-C ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Contact us through our website forms
- Schedule appointments
- Request information about our services
- Sign up for our newsletter or communications
This information may include:
- Name and contact information (email, phone number)
- Appointment preferences and scheduling information
- Health-related information you choose to share
- Communication preferences
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address and browser type
- Pages visited and time spent on our site
- Referring website information
- Device and operating system information
How We Use Your Information
We use the information we collect to:
- Provide and improve our therapy services
- Schedule and manage appointments
- Respond to your inquiries and requests
- Send important updates about our services
- Ensure the security and functionality of our website
- Comply with legal and regulatory requirements
HIPAA Compliance
As a licensed clinical social worker, Karen Klein is committed to maintaining the privacy and security of your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA). This includes:
- Protecting your health information from unauthorized access
- Using secure methods for storing and transmitting information
- Providing you with notice of our privacy practices
- Giving you rights regarding your health information
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- With your explicit written consent
- To comply with legal obligations
- To protect our rights and safety
- In emergency situations where disclosure is necessary
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data
- Secure servers and hosting environments
- Regular security assessments
- Limited access to personal information
Your Rights
You have the right to:
- Access your personal information
- Request corrections to your information
- Request deletion of your information
- Opt out of certain communications
- File a complaint if you believe your privacy rights have been violated
Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences.
Third-Party Services
We may use third-party services for:
- Website analytics (Google Analytics)
- Appointment scheduling
- Payment processing
- Email communications
These services have their own privacy policies, and we encourage you to review them.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Phone: (301) 335-6330
- Email: Contact us through our website forms
- Address: Ellicott City, Maryland
Emergency Information
If you are experiencing a mental health emergency, please call 911 or go to your nearest emergency room immediately.